Start with General FAQ if you are unsure whether behavior is a bug or expected.
I cannot sign in. What should I check?
Confirm you are using the same email you registered with, request a new magic link or password reset if the product offers one, and check spam folders. If your organization uses SSO and you are unsure, ask your admin before opening a second account.
My email verification link expired.
Return to the verification screen from the product and resend the message. Links expire for security; generating a fresh one usually resolves the issue.
Search returns no people.
Broaden your wording slightly, remove ultra-narrow constraints, and confirm you are searching in a context that includes discoverable profiles. If credits are required, verify your balance on the credits screen before retrying.
The builder feels stuck or will not save.
Refresh once, check connectivity, and look for inline validation messages near the field that failed. If voice was active, try saving after switching back to text to isolate a transcription issue.
Voice input is inaccurate.
Speak in shorter phrases, reduce background noise, and re-record sections that matter legally or financially. Always edit transcripts so the final card matches your intent.
Credits look wrong after a search.
Open the credits screen and read the latest activity text. If the UI shows an error reference, include that reference when you email support so we can trace the session.
Who do I email when none of this works?
Write to noreplay@conxa.in with your account email, approximate time, and the screen name where the problem appeared. Avoid sending passwords or government ID numbers.