Privacy Policy

This Privacy Policy explains how CONXA handles information when you visit the website, sign in to the cloud dashboard, use the Build Studio, publish packages, install the runtime, contact support, or use billing features.

If your organization signs a separate agreement, data processing addendum, order form, or enterprise security document with CONXA, that written agreement controls where it conflicts with this public policy.

Target-application browser sessions can contain cookies, local storage, and authentication state. CONXA treats this as sensitive local state. It is used by the Build Studio or runtime on the local machine and is not intended to be included in published skill packages.

The runtime stores browser sessions locally and encrypts them at rest where supported. You should not upload auth files, browser profiles, passwords, or raw customer credentials to CONXA support unless a secure support process is agreed first.

CONXA may route compile-time prompts to third-party LLM providers or model infrastructure when you request compilation, semantic repair, selector repair, visual anchor generation, or related Human Edit assistance.

The information sent to an LLM provider depends on the feature. It may include workflow descriptions, selected DOM context, element metadata, validation goals, or selected screenshots. It should not include target-site browser session files or passwords.

Runtime execution of an already compiled skill is separate from compile-time LLM assistance. The cloud does not execute your target workflow merely because a build-time model was used to create the skill package.

CONXA shares information with service providers that help deliver the product. These may include identity providers, hosting providers, payment processors, LLM providers, email/support tools, analytics or logging tools, and security infrastructure.

CONXA may disclose information when required by law, to protect users or the service, to investigate abuse, in connection with a business transaction, or with your direction or consent.

CONXA keeps information for as long as needed to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect the service.

Retention may vary by plan and data type. For example, telemetry retention may be shorter on free or starter tiers and longer on enterprise terms. Support records and billing records may be kept longer when needed for accounting, tax, fraud prevention, or legal reasons.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, export, or receive information about personal data processing. You may also have rights related to consent withdrawal, grievance redressal, nomination, or non-discrimination.

To make a request, contact noreplay@conxa.in. We may need to verify your identity and workspace authority before acting on a request. If your employer or customer organization controls the workspace, CONXA may direct your request to that organization where appropriate.

CONXA is a business software platform. It is not directed to children, and users should not create accounts or submit personal information if they are not legally permitted to use business software services in their jurisdiction.

CONXA may process information in countries other than your own through hosting, identity, support, payment, and LLM service providers. Where required, transfer safeguards should be addressed through customer agreements, subprocessors, or applicable statutory mechanisms.

For privacy questions, data requests, or complaints, contact noreplay@conxa.in. Enterprise customers should also use any support channel or contract contact specified in their order form.