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Support
Support
How to contact CONXA for product help, billing questions, security reports, privacy requests, and enterprise procurement.
Summary
- Email support at noreplay@conxa.in.
- For sales or enterprise procurement, call +91 9970257247 where phone support is available.
- Never send passwords, target-site session files, or production customer data unless a secure support path is agreed first.
Contact channels
What to include
- Workspace name or account email.
- Plugin slug, workflow name, installer version, or runtime version if relevant.
- Exact error message, timestamp, and what you expected to happen.
- Whether the issue affects Build Studio, Conxa Cloud, installer download, runtime sync, or local execution.
- Logs or screenshots that do not contain passwords, cookies, tokens, or confidential customer data.
Security reports
For suspected security issues, include concise reproduction steps, affected route or package slug, impact, and whether tokens, installers, or packages may have been exposed. Do not run intrusive testing against CONXA systems without written authorization.
Privacy requests
For data access, correction, deletion, or complaint requests, include the account email and workspace context. CONXA may verify identity and authority before acting on the request.
Billing help
For failed payment, duplicate charge, refund review, invoice, or enterprise procurement questions, include payment provider identifiers if available, plan tier, workspace name, and the relevant billing period.
Related docs
Billing And Refund Policy
Plans, visible meters, checkout behavior, cancellations, refunds, failed payments, and enterprise billing defaults.
Privacy Policy
How CONXA collects, uses, stores, shares, and protects information across the website, dashboard, Build Studio, cloud services, and runtime telemetry.
Security
Security boundaries, local execution guarantees, auth handling, token storage, and practical operational limits.
Terms And Conditions
Terms for using CONXA websites, dashboard, Build Studio, cloud APIs, package hosting, installers, and runtime services.